Help Center

Aap ki har problem ka solution, Samaan ki madad se. Find answers, guides, and support.

Getting Started

How do I create a Dukaandar account?

Download the Samaan app from the Play Store, tap “Register as Dukaandar,” enter your phone number and shop details. We'll verify your information within 24 hours. Once approved, you can start ordering immediately.

How do I register as a Supplier?

Visit supplier.samaan.app or contact our Supplier Onboarding team at suppliers@samaan.app. We'll help you set up your catalog and start selling.

Is Samaan free to use?

Yes, Samaan is free for Dukaandars. Suppliers pay a small commission on completed orders. There are no hidden fees, jo dikhta hai, wahi hai.

Orders & Delivery

How do I place an order?

Browse products by category or search for what you need. Add items to your cart, select your delivery address, choose Cash on Delivery or prepaid, and confirm. You'll receive an order confirmation and tracking updates via the app.

What are the delivery timelines?

Standard delivery is next-day for Karachi and 2-3 business days for Lahore, Islamabad, and other major cities. Delivery timelines for each product are shown on the listing.

Can I track my order?

Yes. Open the Samaan app, go to “My Orders,” and tap any order for real-time tracking. You'll also receive WhatsApp and SMS updates.

Payments

What payment methods are accepted?

We support Cash on Delivery (COD), bank transfer, JazzCash, EasyPaisa, and debit/credit cards. COD is available on all orders up to Rs. 50,000.

When do Suppliers get paid?

Supplier payouts are processed every Tuesday for orders delivered the previous week. Payment is made via bank transfer to your registered account.

Account & Security

I forgot my password. What do I do?

Tap “Forgot Password” on the login screen. You'll receive an OTP on your registered phone number. Enter the OTP and set a new password.

How do I update my shop details?

Go to Profile > Shop Settings in the app. You can update your shop name, address, and categories. CNIC and bank details changes require re-verification.

Still Need Help?

Hamari team aap ki madad ke liye ready hai. Reach us through: